Privacy Advocate
Company Name:
Select Family of Staffing Companies
PRIVACY ADVOCATE
Description:
Client provides leading-edge; user-friendly privacy management solutions that enable businesses to help their clients proactively manage their personal information.
As a Privacy Advocate - Level I you will be responsible to fully service inbound calls with superior customer service. Privacy Advocates are the first point of contact for our clients and must demonstrate the ability to display passion and empathy in order to build rapport and confidence with resolution as top priority.
This includes:
Respond to inquiries directly from clients in various forms of contact including inbound phone calls, email, and live chat with the ability to respond in a professional manner with first call resolution always top of mind.
Resolve complex issues by following proper policies and procedures and escalating issues when appropriate.
Identify, analyze and solve clients' concerns by setting realistic expectations, providing viable solutions and demonstrating excellent follow through.
Up-sell additional products and services in order to meet clients' total privacy needs.
Provide ideas/feedback on current work environment in order to enhance and streamline processes and improve the overall client experience.
Any other assigned tasks and/or jobs.
Education/
Experience:
Associate's or Bachelor's degree, preferred but not required AND/OR
3 years or more of proven Customer Service experience
Required Skills:
Strong work ethic and written and verbal communication skills
Excellent listening skills and ability to build rapport and confidence with clients
Ability to analyze customer data in a very efficient and timely manner
Works well independently and in a team environment
Ability to navigate multiple software applications
Outstanding typing and computer comprehension
Excellent performance record in managing client relationships at all levels
Compensation:
Salary and benefits dependent on experienceEstimated Salary: $20 to $28 per hour based on qualifications.
Select Family of Staffing Companies
PRIVACY ADVOCATE
Description:
Client provides leading-edge; user-friendly privacy management solutions that enable businesses to help their clients proactively manage their personal information.
As a Privacy Advocate - Level I you will be responsible to fully service inbound calls with superior customer service. Privacy Advocates are the first point of contact for our clients and must demonstrate the ability to display passion and empathy in order to build rapport and confidence with resolution as top priority.
This includes:
Respond to inquiries directly from clients in various forms of contact including inbound phone calls, email, and live chat with the ability to respond in a professional manner with first call resolution always top of mind.
Resolve complex issues by following proper policies and procedures and escalating issues when appropriate.
Identify, analyze and solve clients' concerns by setting realistic expectations, providing viable solutions and demonstrating excellent follow through.
Up-sell additional products and services in order to meet clients' total privacy needs.
Provide ideas/feedback on current work environment in order to enhance and streamline processes and improve the overall client experience.
Any other assigned tasks and/or jobs.
Education/
Experience:
Associate's or Bachelor's degree, preferred but not required AND/OR
3 years or more of proven Customer Service experience
Required Skills:
Strong work ethic and written and verbal communication skills
Excellent listening skills and ability to build rapport and confidence with clients
Ability to analyze customer data in a very efficient and timely manner
Works well independently and in a team environment
Ability to navigate multiple software applications
Outstanding typing and computer comprehension
Excellent performance record in managing client relationships at all levels
Compensation:
Salary and benefits dependent on experienceEstimated Salary: $20 to $28 per hour based on qualifications.
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