Help Desk Technician
Scottsdale, AZ Scottsdale, AZ Permanent Full-time Permanent Full-time $20 - $23 an hour $20 - $23 an hour 17 hours ago 17 hours ago 17 hours ago Summary Inventiv Technologies delivers best-in-class information technology, managed services, digital transformation solutions, vCIO consulting services and more.
We are currently seeking a talented, well-spoken, service oriented, and confident IT Help Desk- Level 1 Engineer to provide excellent service and support to our business customers.
Essential Job Functions Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Help quickly resolve issues related to email, data, and productivity applications within a Citrix environment.
Assist users with application and computer usage.
Provide phone support, as well as address incoming IT issues idle in the support queue.
Maintain key performance standards that help drive success.
Provide excellent customer service.
Assist with other IT support responsibilities as needed Minimum Qualifications.
Demonstrate outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
Qualifications High School Diploma or GED.
Valid AZ Driver License.
1
years of experience providing technical support and troubleshooting computer equipment preferred, or comparable education/certifications, preferred.
Troubleshooting methodologies and basic knowledge of, including Windows 10, Office applications and Networking Basics, preferred.
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
Ability to prioritize, multitask, and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Office Environment Office Environment, possibility of hybrid schedule after 90 days Monday to Friday - 8:
00 AM - 5:
00 PM or 9:
00 AM - 6:
00 PM Physical Demands Prolonged periods of sitting at a desk and working on a computer.
Dexterity of hands and fingers to operate a computer keyboard.
Reaching overhead, above the shoulders and horizontally, bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
Hearing and speaking to communicate and provide information to others.
Ability to lift 50 lbs and server equipment as needed.
Occasional computer setup at desks will be required.
Job Types:
Permanent, Full-time Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Professional development assistance Experience level:
Under 1 year Schedule:
8 hour shift Day shift Monday to Friday Weekdays Ability to commute/relocate:
Scottsdale, AZ 85258:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
Hybrid remote in Scottsdale, AZ 85258.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are currently seeking a talented, well-spoken, service oriented, and confident IT Help Desk- Level 1 Engineer to provide excellent service and support to our business customers.
Essential Job Functions Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Help quickly resolve issues related to email, data, and productivity applications within a Citrix environment.
Assist users with application and computer usage.
Provide phone support, as well as address incoming IT issues idle in the support queue.
Maintain key performance standards that help drive success.
Provide excellent customer service.
Assist with other IT support responsibilities as needed Minimum Qualifications.
Demonstrate outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
Qualifications High School Diploma or GED.
Valid AZ Driver License.
1
years of experience providing technical support and troubleshooting computer equipment preferred, or comparable education/certifications, preferred.
Troubleshooting methodologies and basic knowledge of, including Windows 10, Office applications and Networking Basics, preferred.
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
Ability to prioritize, multitask, and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Office Environment Office Environment, possibility of hybrid schedule after 90 days Monday to Friday - 8:
00 AM - 5:
00 PM or 9:
00 AM - 6:
00 PM Physical Demands Prolonged periods of sitting at a desk and working on a computer.
Dexterity of hands and fingers to operate a computer keyboard.
Reaching overhead, above the shoulders and horizontally, bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
Hearing and speaking to communicate and provide information to others.
Ability to lift 50 lbs and server equipment as needed.
Occasional computer setup at desks will be required.
Job Types:
Permanent, Full-time Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Professional development assistance Experience level:
Under 1 year Schedule:
8 hour shift Day shift Monday to Friday Weekdays Ability to commute/relocate:
Scottsdale, AZ 85258:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
Hybrid remote in Scottsdale, AZ 85258.
Estimated Salary: $20 to $28 per hour based on qualifications.
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