Customer/Technical Service Representative
3.
3 Scottsdale, AZ Scottsdale, AZ Full-time Full-time $85,000 - $105,000 a year $85,000 - $105,000 a year Account Manager Salary Range:
$85k - $105k Who We Are RateLinx is an industry-leading logistics and transportation SaaS provider.
Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions.
We help our customers lower costs, improve service, and optimize their transportation operations on a single platform.
As our customers' technology provider, we collaborate to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently.
To help to deliver value to our customers, we need great people.
Our team lives our foundational values everyday by being responsive, reliable, knowledgeable & confident, innovative, nimble, and collaborative.
If you think you are a match, you need only apply.
What You Will Do The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers.
You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support.
You will solve customer issues by:
Collaborating with the customers to resolve system usability and functional issues.
Triaging customer support tickets to build user stories for the Engineering Team.
Being an expert on the functionality and capabilities of the RateLinx software.
Managing customer issues with RateLinx's internal teams to ensure issue resolution.
You will improve the customer experience by:
Acting as the primary point of contact for assigned customers.
Maintaining a reliable, trusting relationship with the customers.
Meeting with the customers to identify requirements, opportunities, and product fit.
Conducting virtual application training with customers.
Ensuring the customers are maximizing the value of the RateLinx SaaS solution.
Documenting key customer use cases for system setup and custom integrations.
Creating system setup documents and functional specifications.
Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.
Who You Are You are an experienced customer service professional.
You are a detailed SaaS support professional.
You are tech-savvy You understand how SaaS works to exceed customers' expectations.
You are intelligent and curious about systems that are not working.
You take responsibility for self-learning, seeking feedback on performance.
You are an excellent communicator and can teach others how to use software.
You work until things get done.
You have experience in the logistics and transportation industry.
Why Work for RateLinx In-office position that has views of the mountains.
Flexible schedule and remote work opportunities.
Friendly, professional, and collaborative workplace.
Business casual dress code.
PTO effective immediately upon hire.
Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium).
Health Benefits effective 1st of the month following employment.
Employer-Paid Life and Disability Insurance.
Voluntary Life Insurance at a group rate.
Flexible Spending Account (FSA).
401(k)
employer match effective within one month of employment.
We make a difference in our customers' business.
We collaborate with our customers to save them money and make their transportation process more efficient.
We work as a team to get it done.
We are growing and need highflyers that want to provide excellent customer support and have a blast doing it! Joining RateLinx today is an exciting time to make a move! How to Apply Are you ready to make a difference? Apply online at https:
//www.
ratelinx.
com/careers/ To learn more about us, visit https:
//www.
ratelinx.
com/about/ Job Type:
Full-time Pay:
$85,000.
00 - $105,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
What SaaS products have you previously supported? How many years of SaaS customer/technical support experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Scottsdale, AZ Scottsdale, AZ Full-time Full-time $85,000 - $105,000 a year $85,000 - $105,000 a year Account Manager Salary Range:
$85k - $105k Who We Are RateLinx is an industry-leading logistics and transportation SaaS provider.
Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions.
We help our customers lower costs, improve service, and optimize their transportation operations on a single platform.
As our customers' technology provider, we collaborate to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently.
To help to deliver value to our customers, we need great people.
Our team lives our foundational values everyday by being responsive, reliable, knowledgeable & confident, innovative, nimble, and collaborative.
If you think you are a match, you need only apply.
What You Will Do The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers.
You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support.
You will solve customer issues by:
Collaborating with the customers to resolve system usability and functional issues.
Triaging customer support tickets to build user stories for the Engineering Team.
Being an expert on the functionality and capabilities of the RateLinx software.
Managing customer issues with RateLinx's internal teams to ensure issue resolution.
You will improve the customer experience by:
Acting as the primary point of contact for assigned customers.
Maintaining a reliable, trusting relationship with the customers.
Meeting with the customers to identify requirements, opportunities, and product fit.
Conducting virtual application training with customers.
Ensuring the customers are maximizing the value of the RateLinx SaaS solution.
Documenting key customer use cases for system setup and custom integrations.
Creating system setup documents and functional specifications.
Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.
Who You Are You are an experienced customer service professional.
You are a detailed SaaS support professional.
You are tech-savvy You understand how SaaS works to exceed customers' expectations.
You are intelligent and curious about systems that are not working.
You take responsibility for self-learning, seeking feedback on performance.
You are an excellent communicator and can teach others how to use software.
You work until things get done.
You have experience in the logistics and transportation industry.
Why Work for RateLinx In-office position that has views of the mountains.
Flexible schedule and remote work opportunities.
Friendly, professional, and collaborative workplace.
Business casual dress code.
PTO effective immediately upon hire.
Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium).
Health Benefits effective 1st of the month following employment.
Employer-Paid Life and Disability Insurance.
Voluntary Life Insurance at a group rate.
Flexible Spending Account (FSA).
401(k)
employer match effective within one month of employment.
We make a difference in our customers' business.
We collaborate with our customers to save them money and make their transportation process more efficient.
We work as a team to get it done.
We are growing and need highflyers that want to provide excellent customer support and have a blast doing it! Joining RateLinx today is an exciting time to make a move! How to Apply Are you ready to make a difference? Apply online at https:
//www.
ratelinx.
com/careers/ To learn more about us, visit https:
//www.
ratelinx.
com/about/ Job Type:
Full-time Pay:
$85,000.
00 - $105,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
What SaaS products have you previously supported? How many years of SaaS customer/technical support experience do you have? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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