Director of Guest Services
Essential Functions:
Reports directly to General Manager/ Management Company Responsible for Owner/Guest SatisfactionInnovate, improve, and direct division/resort to greater efficiency, profitability, and exceeding owner/guest expectationsCompetent in all facets of Guest Services operations and procedures, including night audit, foot patrol, and owner servicesProficient in guest service operating systems inclusive of Cloudbeds, Booker, Salesforce, and all other cloud based programs utilized by the propertyMentor, train, and provide guidance to Guest Services ManagersDevelop annual Revamp scheduleDevelop and adhere to Guest Service departmental budgetLiaison to Owners including Corporate OwnersLiaison to partner exchange companiesManage inventory to maximize occupancy through all programs (exchange, rental, owner occupy)Uphold Mission and Vision StatementDemonstrate the 10 Characteristics of the SCR WayAED/First Aid CertifiedDemonstrate a clear understanding of all SCR policies, procedures, rules, and regulations and enforce as requiredPerform all other duties as assigned.
Disclaimer:
The Scottsdale Camelback Resort is an equal opportunity employerAll decisions are based only on the individual's qualifications and ability to perform the workAn application must be completed for each position for which you are applyingQualified and interested individuals may submit their application to Human Resources.
The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without noticeThe specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is preparedHowever this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback ResortFurther, the job description is not a guarantee that you will perform any or all of these duties.
Education/Experience Required:
High School Diploma or equivalentMinimum Customer Service experience 10 yearsMinimum Hospitality Management experience of 3 years.
Specific Skills Required:
Excellent Communication and Interpersonal skills Excellent written and oral communication skillsIntermediate knowledge of Computer Applications Can problem solve and handle confrontation with diplomacy and professionalismExcellent time management & organizational skillsSelf-motivated.
Physical Requirements:
Must be able to lift 30 lbs.
, move, stand, walk, transverse, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish, convey information and converse with staff & Guests with great consistency.
PIc8c89960b089-34600-33309578 Recommended Skills Auditing Communication Coordinating Diplomacy First Aid And Preparedness Hospitality Management Estimated Salary: $20 to $28 per hour based on qualifications.
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