Auto Glass Sales and Service Representative
JOB DESCRIPTIONWe call our club's vision, mission, values, and supporting pillars Our House because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.
Were a mission-driven Member services organization.
We have a saying here at AAA that we aspire to be Americas most trusted organization absolutely famous for doing the right thing .
With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service.
Youll help have a positive impact on the diverse communities we serve, too.
Major duties, responsibilities, & expectations Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
Gather required information and work closely with customer insurance agency.
Process invoices for payment through glass management software system and verify accuracy on invoices.
Work with auto glass team and suppliers to trouble shoot any issues that may occur.
Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.
Maintain excellent communication with auto glass team at all times.
Develop complete familiarity with department software.
Troubleshoot issues with service, parts, vendors, and customers.
Remain up to date on changes in auto glass industry that influence the auto glass business.
May perform other duties as assigned.
Education and Experience High School Diploma1-3 Years ExperienceMinimum of 2 years of customer service experience in auto glass or comparable industryWell value your skills and experience.
Were building a performance organization with heart and developing a pipeline of tomorrows leaders.
Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy.
We celebrate our diversity and leverage the power of many minds.
- Recommended Skills Coaching And Mentoring Customer Service Expediting Problem Solving Communication Accounts Receivable Estimated Salary: $20 to $28 per hour based on qualifications.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.
Were a mission-driven Member services organization.
We have a saying here at AAA that we aspire to be Americas most trusted organization absolutely famous for doing the right thing .
With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service.
Youll help have a positive impact on the diverse communities we serve, too.
Major duties, responsibilities, & expectations Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
Gather required information and work closely with customer insurance agency.
Process invoices for payment through glass management software system and verify accuracy on invoices.
Work with auto glass team and suppliers to trouble shoot any issues that may occur.
Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.
Maintain excellent communication with auto glass team at all times.
Develop complete familiarity with department software.
Troubleshoot issues with service, parts, vendors, and customers.
Remain up to date on changes in auto glass industry that influence the auto glass business.
May perform other duties as assigned.
Education and Experience High School Diploma1-3 Years ExperienceMinimum of 2 years of customer service experience in auto glass or comparable industryWell value your skills and experience.
Were building a performance organization with heart and developing a pipeline of tomorrows leaders.
Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy.
We celebrate our diversity and leverage the power of many minds.
- Recommended Skills Coaching And Mentoring Customer Service Expediting Problem Solving Communication Accounts Receivable Estimated Salary: $20 to $28 per hour based on qualifications.
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