Customer Technical Support Engineer
Overview:
In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation.
We are looking for our new Customer Technical Support Engineer II to join Axway's family.
Are you ready? Join us now!! Together we can.
Together we will.
Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries.
Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities.
Axway puts companies on a secure, future-proof path for growth.
With Axway, you'll go far because we're better together.
You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet.
And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day.
Together we can accomplish anything.
Learn more:
www.
axway.
com.
This is a tremendous opportunity for the Customer Technical Support Engineer II who enjoys working with customers to solve challenging technical problems in a dynamic, fast-paced environment.
This position is based out of Scottsdale, AZ and is eligble to particpate in out hybrid work model.
Upon starting, you will learn about MFT, one of Axways industry-leading enterprise software solutions while becoming familiar with our worldwide support processes.
As your confidence builds, you will take ownership of support cases and the customer relationship.
This is a collaborateive role you will have the opportunity to work with Axways sales team, field consultants, the R&D organization and will be positioned well to drive customer success.
Qualifications:
Key Competencies Disciplined yet creative approach to problem-solving Ability to manage multiple work streams while maintaining high level of customer satisfaction Excellent verbal and written communication skills Ability to work effectively in a dynamic highly visible environment High level of ownership and accountability Ensure that customers' real and perceived needs are taken into account in the delivery of products and services Qualifications 3
years of experience in technical support or a related field Bachelors degree in computer science or related field Expertise in Networking, communication protocols, Operating Systems and Application Security Proficiency with database systems such as Oracle, SQL Server.
Knowledge of internet applications and transport protocols including SMTP, FTP, HTTP, SSH, SSL Previous experience with Axway and Tumbleweed products or related middleware technologies.
Proficiency with UNIX (Solaris, AIX, HP-UX), Linux and Windows platforms Expertise in MFT (Managed File Transfer) applications such as Secure Transport or Transfer CFT is a plus.
Experience with ticketing and CRM systems Optional Experience with programming languages including Java, Python or Perl Technical knowledge of Mainframe and/or AS400 operating systems Axway is an EEO and AA Employer- #LI-AG1 #LI-Hybrid
Responsibilities:
Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support Provide advanced technical support for both the application and environment including operating system, database, and network Lead accounts through complex issue resolution including customer meetings, status reports, and updates.
Maintains constructive relationships with customers even when issues arise Respond to phone, email, and web ticket customer issues within target service levels Act as a gateway between the customer and development teams; ensuring issues have met minimal requirements for escalation Maintain current working knowledge of Axway products and technology Document all customer contacts and activities in CRM Travel to customer sites to assist in problem diagnostics Perform after hours cell phone support on a rotating basis Recommended Skills Application Security Communication Communications Protocols Creativity Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation.
We are looking for our new Customer Technical Support Engineer II to join Axway's family.
Are you ready? Join us now!! Together we can.
Together we will.
Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries.
Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities.
Axway puts companies on a secure, future-proof path for growth.
With Axway, you'll go far because we're better together.
You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet.
And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day.
Together we can accomplish anything.
Learn more:
www.
axway.
com.
This is a tremendous opportunity for the Customer Technical Support Engineer II who enjoys working with customers to solve challenging technical problems in a dynamic, fast-paced environment.
This position is based out of Scottsdale, AZ and is eligble to particpate in out hybrid work model.
Upon starting, you will learn about MFT, one of Axways industry-leading enterprise software solutions while becoming familiar with our worldwide support processes.
As your confidence builds, you will take ownership of support cases and the customer relationship.
This is a collaborateive role you will have the opportunity to work with Axways sales team, field consultants, the R&D organization and will be positioned well to drive customer success.
Qualifications:
Key Competencies Disciplined yet creative approach to problem-solving Ability to manage multiple work streams while maintaining high level of customer satisfaction Excellent verbal and written communication skills Ability to work effectively in a dynamic highly visible environment High level of ownership and accountability Ensure that customers' real and perceived needs are taken into account in the delivery of products and services Qualifications 3
years of experience in technical support or a related field Bachelors degree in computer science or related field Expertise in Networking, communication protocols, Operating Systems and Application Security Proficiency with database systems such as Oracle, SQL Server.
Knowledge of internet applications and transport protocols including SMTP, FTP, HTTP, SSH, SSL Previous experience with Axway and Tumbleweed products or related middleware technologies.
Proficiency with UNIX (Solaris, AIX, HP-UX), Linux and Windows platforms Expertise in MFT (Managed File Transfer) applications such as Secure Transport or Transfer CFT is a plus.
Experience with ticketing and CRM systems Optional Experience with programming languages including Java, Python or Perl Technical knowledge of Mainframe and/or AS400 operating systems Axway is an EEO and AA Employer- #LI-AG1 #LI-Hybrid
Responsibilities:
Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support Provide advanced technical support for both the application and environment including operating system, database, and network Lead accounts through complex issue resolution including customer meetings, status reports, and updates.
Maintains constructive relationships with customers even when issues arise Respond to phone, email, and web ticket customer issues within target service levels Act as a gateway between the customer and development teams; ensuring issues have met minimal requirements for escalation Maintain current working knowledge of Axway products and technology Document all customer contacts and activities in CRM Travel to customer sites to assist in problem diagnostics Perform after hours cell phone support on a rotating basis Recommended Skills Application Security Communication Communications Protocols Creativity Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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