Customer Care Representative - REMOTE
Scottsdale, AZ Scottsdale, AZ Full-time Full-time $18.
67 - $19.
06 an hour $18.
67 - $19.
06 an hour 3 hours ago 3 hours ago 3 hours ago As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquiries, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity Schedule:
Sun-Thur or Tue-Sat or Mon-Fri To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.
They include:
Medical, dental, and vision insurance Paid time off Free basic life and AD&D insurance Free short-and-long-term disability insurance HSA, FSA, STD, LTD 401K retirement savings with up to a 5% company match We're looking for someone who can:
Investigate, diagnose, and troubleshoot donor inquiries and issues Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone Identify recurring system or application issues and escalate to leadership team Resolve escalated issues related to donor portal, donor store and website troubleshooting Assist with donor scheduling Monitor customer feedback High school diploma or GED Proficient computer skills Two years of customer service contact center experience required One year of technical customer service support preferred One year of text, chat, social media and website support preferred About Us Vitalant is the nation's largest independent nonprofit organization focused exclusively on providing lifesaving blood services.
We have a network of more than 120 donation centers across the U.
S.
and host approximately 60,000 blood drives annually.
Vitalant provides blood and special services to patients in more than 900 hospitals across the U.
S.
where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence.
Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard.
We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer.
If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to email protected to let us know the nature of your request.
For more EEO information about applicant rights click here.
Estimated Salary: $20 to $28 per hour based on qualifications.
67 - $19.
06 an hour $18.
67 - $19.
06 an hour 3 hours ago 3 hours ago 3 hours ago As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquiries, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity Schedule:
Sun-Thur or Tue-Sat or Mon-Fri To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.
They include:
Medical, dental, and vision insurance Paid time off Free basic life and AD&D insurance Free short-and-long-term disability insurance HSA, FSA, STD, LTD 401K retirement savings with up to a 5% company match We're looking for someone who can:
Investigate, diagnose, and troubleshoot donor inquiries and issues Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone Identify recurring system or application issues and escalate to leadership team Resolve escalated issues related to donor portal, donor store and website troubleshooting Assist with donor scheduling Monitor customer feedback High school diploma or GED Proficient computer skills Two years of customer service contact center experience required One year of technical customer service support preferred One year of text, chat, social media and website support preferred About Us Vitalant is the nation's largest independent nonprofit organization focused exclusively on providing lifesaving blood services.
We have a network of more than 120 donation centers across the U.
S.
and host approximately 60,000 blood drives annually.
Vitalant provides blood and special services to patients in more than 900 hospitals across the U.
S.
where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence.
Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard.
We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer.
If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to email protected to let us know the nature of your request.
For more EEO information about applicant rights click here.
Estimated Salary: $20 to $28 per hour based on qualifications.
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