PM Resort Manager
Overview Montelucia Resort and Spa Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites.
The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region.
The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado.
The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Job Description To work closely with the Director of Front Office to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.
The Front Desk Manager will lead a team of hospitality professionals to ensure a luxury experience in an unrivaled location while promoting the Omni brand.
Managing and problem-solving associate and guest issues while always remaining professional.
Champion Moments of Service training, Medallia guest feedback analysis, Revenue optimization, & Expense management Responsibilities Duties and Responsibilities o Lead morning standups with Resort Leadership teamo Oversee Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Ideal Service Phone Operatorso Set Goals, action plans and follow up for all direct reports and teams.
o Must work closely with leaders from all departments with particular focus on Housekeeping, Engineering, Sales, Accounting and F&Bo Maximize Guest Satisfaction through feedback analysis using Medalliao Conduct and track Moments of Service Training for departmento Additionally training for 3rd party vendors such as Coyle shop, AMEX hotels and other branded metrics for service and quality controlo Ensure daily tasks are assigned and completed.
Assisting the team with tasks when necessary due to call offs or high business levels, examples include but not limited to:
o Ensure registration cards are completed.
o Block/assign applicable arrivals for the following day; i.
e.
V.
I.
P.
's, Select Guests, ESP's, Special Requests, etc.
o Checking Guests In and Out of the resorto Providing lobby support during peak hourso Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
o Support team byo Creating scheduleo Completing payroll timelyo Providing ongoing training to current associateso Create training plans and schedules for newly hired associateso Hold daily stand-up meetingso Lead monthly Omni Service Tradition meetingso Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobso Resolve Guest concerns while balancing the needs of the guest, associates, brand and ownerso Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetingso Other duties as assigned Qualifications o At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
o Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
o Must have excellent organizational, supervisory, customer service skills.
o Must be able to work well under stressful situations and handle challenges in a professional manner.
o Must have a 4 diamond presentation & communication Omni Hotels & Resorts is an equal opportunity employer.
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster (https:
//www1.
eeoc.
gov/employers/poster.
cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https:
//www.
dol.
gov/ofccp/pdf/pay-transp_formattedESQA508c.
pdf) If you are interested in applying for employment with Omni Hotels& Resorts and need special assistance to apply for a posted position, please send an email to email protected .
Job LocationsUS-AZ-Paradise Valley Estimated Salary: $20 to $28 per hour based on qualifications.
The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region.
The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado.
The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Job Description To work closely with the Director of Front Office to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.
The Front Desk Manager will lead a team of hospitality professionals to ensure a luxury experience in an unrivaled location while promoting the Omni brand.
Managing and problem-solving associate and guest issues while always remaining professional.
Champion Moments of Service training, Medallia guest feedback analysis, Revenue optimization, & Expense management Responsibilities Duties and Responsibilities o Lead morning standups with Resort Leadership teamo Oversee Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Ideal Service Phone Operatorso Set Goals, action plans and follow up for all direct reports and teams.
o Must work closely with leaders from all departments with particular focus on Housekeeping, Engineering, Sales, Accounting and F&Bo Maximize Guest Satisfaction through feedback analysis using Medalliao Conduct and track Moments of Service Training for departmento Additionally training for 3rd party vendors such as Coyle shop, AMEX hotels and other branded metrics for service and quality controlo Ensure daily tasks are assigned and completed.
Assisting the team with tasks when necessary due to call offs or high business levels, examples include but not limited to:
o Ensure registration cards are completed.
o Block/assign applicable arrivals for the following day; i.
e.
V.
I.
P.
's, Select Guests, ESP's, Special Requests, etc.
o Checking Guests In and Out of the resorto Providing lobby support during peak hourso Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
o Support team byo Creating scheduleo Completing payroll timelyo Providing ongoing training to current associateso Create training plans and schedules for newly hired associateso Hold daily stand-up meetingso Lead monthly Omni Service Tradition meetingso Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobso Resolve Guest concerns while balancing the needs of the guest, associates, brand and ownerso Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetingso Other duties as assigned Qualifications o At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
o Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
o Must have excellent organizational, supervisory, customer service skills.
o Must be able to work well under stressful situations and handle challenges in a professional manner.
o Must have a 4 diamond presentation & communication Omni Hotels & Resorts is an equal opportunity employer.
The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster (https:
//www1.
eeoc.
gov/employers/poster.
cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https:
//www.
dol.
gov/ofccp/pdf/pay-transp_formattedESQA508c.
pdf) If you are interested in applying for employment with Omni Hotels& Resorts and need special assistance to apply for a posted position, please send an email to email protected .
Job LocationsUS-AZ-Paradise Valley Estimated Salary: $20 to $28 per hour based on qualifications.
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