Customer Experience Specialist- Call Center
3.
6 Scottsdale, AZ Scottsdale, AZ Full-time Full-time $19.
00 - $19.
50 an hour $19.
00 - $19.
50 an hour 1 day ago 1 day ago 1 day ago Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day.
Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services).
MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care.
In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix are and has served over 10,000 individuals in need of care.
Immediate rapid expansion into additional states is planned for the coming year.
Available shift:
Tuesday - Saturday 11 pm - 7:
30 am Join the team at MIND 24-7! We are a new organization that is changing the landscape of accessible behavioral health by offering walk-in crisis mental health and substance abuse services to children and adults.
MIND 24-7 fills the gap for those seeking help by being available right when they need it - 24 hours a day, 7 days a week.
Become a part of this amazing mission today! The Customer Experience Specialist is an integral part of our approach to person-centered care with top notch customer service.
The Customer Experience Specialist works in a call center environment and will be responsible for handling a large volume of inbound and outbound phone calls, emails, and text messages through our internal systems.
They will help callers obtain and complete necessary paperwork, make follow up appointments, complete data entry tasks, and answer any questions that the callers may have.
The Customer Experience Specialist will speak with patients, caregivers, medical providers, social service agencies, and other members of the patient's multi-disciplinary team to ensure the most effective care delivery for every patient.
ESSENTIAL JOB FUNCTIONS:
Answer incoming calls and text messages from customers through a phone queue.
Assist customers with requests for information, complaints, making appointments, and resolving issues.
Maintain and update customer and referral information.
Accurately documents all phone calls and activities in the member's record.
Effectively triage calls to the appropriate party while providing outstanding customer service at all times.
Assists in the involuntary process of Title 36, as needed for patients.
Will attend supervision sessions as required.
Will complete all other required trainings as assigned.
Other duties as assigned.
SUPERVISORY
Responsibilities:
Reporting Structure:
This position reports to the Customer Experience Supervisor or the SVP for Customer Experience Supervisory Functions:
None POSITION
Qualifications:
Minimum
Qualifications:
High School Diploma or Equivalent, preferable in a healthcare related field Strong written and verbal communication skills Active listening and comprehension skills Displays professional telephone etiquette and ability to use advanced phone systems.
Ability to communicate calmly and diplomatically with customers, co-workers, and visitors Keen attention to detail, especially involving checking forms and documents for proper information Working knowledge of Microsoft Office Suite or similar software Proficient in customer service Preferred
Qualifications:
Bachelor's Degree in a Healthcare or Related Field Experience in a call center environment Physical Demands:
Occasionally required to stand Occasionally required to walk.
Continually required to sit.
Occasionally required to use hands.
Continually required to talk or hear.
Occasionally required to lift/push light weights (less than 25 pounds) Specific vision abilities required for this job include:
close vision, distance vision, peripheral, depth, and ability to adjust or focus Work Environment:
Typical call center environment This role routinely uses standard office equipment such as computers, phone and photocopiers COMPENSATION:
$19-19.
50/HR, pay differential for weekends Medical, Dental and Vision benefits eligibility 401K with a company contribution of 3% Up to 240 hours of paid time off (vacation, sick time, paid holidays) With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days.
We even provide an incredible break room stocked full of complimentary snacks and beverages.
We want the best team members, so we provide the best benefits.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Scottsdale, AZ Scottsdale, AZ Full-time Full-time $19.
00 - $19.
50 an hour $19.
00 - $19.
50 an hour 1 day ago 1 day ago 1 day ago Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day.
Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services).
MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care.
In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix are and has served over 10,000 individuals in need of care.
Immediate rapid expansion into additional states is planned for the coming year.
Available shift:
Tuesday - Saturday 11 pm - 7:
30 am Join the team at MIND 24-7! We are a new organization that is changing the landscape of accessible behavioral health by offering walk-in crisis mental health and substance abuse services to children and adults.
MIND 24-7 fills the gap for those seeking help by being available right when they need it - 24 hours a day, 7 days a week.
Become a part of this amazing mission today! The Customer Experience Specialist is an integral part of our approach to person-centered care with top notch customer service.
The Customer Experience Specialist works in a call center environment and will be responsible for handling a large volume of inbound and outbound phone calls, emails, and text messages through our internal systems.
They will help callers obtain and complete necessary paperwork, make follow up appointments, complete data entry tasks, and answer any questions that the callers may have.
The Customer Experience Specialist will speak with patients, caregivers, medical providers, social service agencies, and other members of the patient's multi-disciplinary team to ensure the most effective care delivery for every patient.
ESSENTIAL JOB FUNCTIONS:
Answer incoming calls and text messages from customers through a phone queue.
Assist customers with requests for information, complaints, making appointments, and resolving issues.
Maintain and update customer and referral information.
Accurately documents all phone calls and activities in the member's record.
Effectively triage calls to the appropriate party while providing outstanding customer service at all times.
Assists in the involuntary process of Title 36, as needed for patients.
Will attend supervision sessions as required.
Will complete all other required trainings as assigned.
Other duties as assigned.
SUPERVISORY
Responsibilities:
Reporting Structure:
This position reports to the Customer Experience Supervisor or the SVP for Customer Experience Supervisory Functions:
None POSITION
Qualifications:
Minimum
Qualifications:
High School Diploma or Equivalent, preferable in a healthcare related field Strong written and verbal communication skills Active listening and comprehension skills Displays professional telephone etiquette and ability to use advanced phone systems.
Ability to communicate calmly and diplomatically with customers, co-workers, and visitors Keen attention to detail, especially involving checking forms and documents for proper information Working knowledge of Microsoft Office Suite or similar software Proficient in customer service Preferred
Qualifications:
Bachelor's Degree in a Healthcare or Related Field Experience in a call center environment Physical Demands:
Occasionally required to stand Occasionally required to walk.
Continually required to sit.
Occasionally required to use hands.
Continually required to talk or hear.
Occasionally required to lift/push light weights (less than 25 pounds) Specific vision abilities required for this job include:
close vision, distance vision, peripheral, depth, and ability to adjust or focus Work Environment:
Typical call center environment This role routinely uses standard office equipment such as computers, phone and photocopiers COMPENSATION:
$19-19.
50/HR, pay differential for weekends Medical, Dental and Vision benefits eligibility 401K with a company contribution of 3% Up to 240 hours of paid time off (vacation, sick time, paid holidays) With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days.
We even provide an incredible break room stocked full of complimentary snacks and beverages.
We want the best team members, so we provide the best benefits.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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