Customer Success Manager
Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets.
We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.
We know that when you invest in high-performance technology, you achieve results and maximize your return.
We feel the same way about our people at GPS Insight.
They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space.
They are what enable our customers' success.
They are our greatest asset.
As a result, we take pride in a workplace committed to those who make us go.
Our commitment to growth enables us to push the telematics and field service operations industries forward.
It's rooted in our products, embedded in our culture, and reflected in our team-first values.
We're looking for the right people to jump onboard with us.
Are you ready to take the ride? What We Need As a Customer Success Manager for the Field Service business, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with support of our internal teams.
Our ideal candidate should have a strong understanding of the field service management industry, be proficient at customer relationship and project management, identifying new revenue opportunities, and the retention of a complex portfolio of enterprise business.
Your job responsibilities include assisting the sales team throughout the sales process to win business, account setup and user training, and acting as a liaison between the customer and internal teams.
The Strategic Account Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business.
Occasional travel to meetings is required.
What You'll Do Analyze and document customer ROI through financial value frameworks.
Excel at Customer Mapping and understanding customer business processes and applications.
Measure and document customer results against success criteria and present in onsite reviews/visits Develop and implement tailored Customer Success Programs to ensure customer business cases are being met.
Build and grow trusted relationships with key customer contacts to amplify adoption.
Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on intervention plans when necessary.
Develop a deep understanding of enterprise field service management and ERP business applications and the value and integration knowledge.
Understand the operational challenges that field service providers face and the key areas in which field service management software can transform operational performance.
An appreciation of change management challenge organizations as they leverage technology to innovate their business operations.
Proactive account management and adherence to the Strategic Accounts Playbook Drive customer advocacy through NPS scores, Reference Program and Case Studies.
Execute effectively on strategic sales plan to increase penetration across an organization.
Focus on expanding the demand and increase revenue for existing products across the portfolio.
Identify and close quarterly account growth targets.
Create a proactive retention strategy and secure contract renewals.
Requirements 5
years in B2B customer relationship management, customer success, account management, or related function in a technology-centric environment.
Experience in working with clients that leverage Enterprise Technology platforms, e.
g.
, Salesforce, SAP, Oracle, NetSuite, etc.
Relationship building:
Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
Tech savviness:
Technical understanding/aptitude of field services in a services setting is a strong advantage.
Strong communicator:
Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement #J-18808-Ljbffr Recommended Skills Account Management Business Processes Change Management Communication Customer Advocacy Customer Relationship Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p3b76lt2q2s5wy2f5', 'ExternalApply-j3p3b76lt2q2s5wy2f5'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.
We know that when you invest in high-performance technology, you achieve results and maximize your return.
We feel the same way about our people at GPS Insight.
They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space.
They are what enable our customers' success.
They are our greatest asset.
As a result, we take pride in a workplace committed to those who make us go.
Our commitment to growth enables us to push the telematics and field service operations industries forward.
It's rooted in our products, embedded in our culture, and reflected in our team-first values.
We're looking for the right people to jump onboard with us.
Are you ready to take the ride? What We Need As a Customer Success Manager for the Field Service business, you will be responsible for ensuring customers are achieving maximum return on their software investment through proactive account management and solving problems with support of our internal teams.
Our ideal candidate should have a strong understanding of the field service management industry, be proficient at customer relationship and project management, identifying new revenue opportunities, and the retention of a complex portfolio of enterprise business.
Your job responsibilities include assisting the sales team throughout the sales process to win business, account setup and user training, and acting as a liaison between the customer and internal teams.
The Strategic Account Manager is also responsible for maintaining strong, long-term relationships and executing on customer success plans to measure and drive results for your book of business.
Occasional travel to meetings is required.
What You'll Do Analyze and document customer ROI through financial value frameworks.
Excel at Customer Mapping and understanding customer business processes and applications.
Measure and document customer results against success criteria and present in onsite reviews/visits Develop and implement tailored Customer Success Programs to ensure customer business cases are being met.
Build and grow trusted relationships with key customer contacts to amplify adoption.
Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing on intervention plans when necessary.
Develop a deep understanding of enterprise field service management and ERP business applications and the value and integration knowledge.
Understand the operational challenges that field service providers face and the key areas in which field service management software can transform operational performance.
An appreciation of change management challenge organizations as they leverage technology to innovate their business operations.
Proactive account management and adherence to the Strategic Accounts Playbook Drive customer advocacy through NPS scores, Reference Program and Case Studies.
Execute effectively on strategic sales plan to increase penetration across an organization.
Focus on expanding the demand and increase revenue for existing products across the portfolio.
Identify and close quarterly account growth targets.
Create a proactive retention strategy and secure contract renewals.
Requirements 5
years in B2B customer relationship management, customer success, account management, or related function in a technology-centric environment.
Experience in working with clients that leverage Enterprise Technology platforms, e.
g.
, Salesforce, SAP, Oracle, NetSuite, etc.
Relationship building:
Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
Tech savviness:
Technical understanding/aptitude of field services in a services setting is a strong advantage.
Strong communicator:
Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well! Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement #J-18808-Ljbffr Recommended Skills Account Management Business Processes Change Management Communication Customer Advocacy Customer Relationship Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p3b76lt2q2s5wy2f5', 'ExternalApply-j3p3b76lt2q2s5wy2f5'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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