Tier 1 Support Engineer (Scottsdale)
Tier 1 Support Engineer (Scottsdale)On-site role 5 days/week in Scottsdale, AZ Qualifications Strong information technology background with 1 or more year(s) of direct user-facing support experience College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline Strong experience in the following skill-sets required within IT operations:
Windows OS, Mac OS, Microsoft Active Directory, Google IAM Strong IT infrastructure and networking technology:
general networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist Excellent communication skills (oral and written) Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills Ability to manage local technical projects without supervision Open to travel as needed Preferred Qualifications Comptia A
CompTia Sec
Vmware MDM (Workspace One) IDP / Email Experience Responsibilities Site owner for local and regional offices (site visit, move and changes) on all technology support and projects Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams Provide event support, setup AV and live stream equipment Create technical document standards, best practices and policies Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suitesProvides direct technical input to drive enterprise projects success Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience Prioritizes and time manages multiple initiatives with emphasis on achieving objectives Diagnoses and trouble shoots complex technical and business problems Supply management & procurement responsibilities Championing the use of self-service IT resources, such as ticketing system and knowledge base Compensation:
The estimated pay range for this position is USD $23.00/hr - USD $27.00/hr and is an Non-Exempt role.Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment typeBenefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and HolidaysThe Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Recommended Skills Adaptability Apple Ios Business Efficiency Cisco Communication Computer Engineering Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p7wl6dr43t6wnq1bl', 'ExternalApply-j3p7wl6dr43t6wnq1bl'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Windows OS, Mac OS, Microsoft Active Directory, Google IAM Strong IT infrastructure and networking technology:
general networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist Excellent communication skills (oral and written) Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills Ability to manage local technical projects without supervision Open to travel as needed Preferred Qualifications Comptia A
CompTia Sec
Vmware MDM (Workspace One) IDP / Email Experience Responsibilities Site owner for local and regional offices (site visit, move and changes) on all technology support and projects Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams Provide event support, setup AV and live stream equipment Create technical document standards, best practices and policies Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suitesProvides direct technical input to drive enterprise projects success Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience Prioritizes and time manages multiple initiatives with emphasis on achieving objectives Diagnoses and trouble shoots complex technical and business problems Supply management & procurement responsibilities Championing the use of self-service IT resources, such as ticketing system and knowledge base Compensation:
The estimated pay range for this position is USD $23.00/hr - USD $27.00/hr and is an Non-Exempt role.Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment typeBenefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and HolidaysThe Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Recommended Skills Adaptability Apple Ios Business Efficiency Cisco Communication Computer Engineering Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p7wl6dr43t6wnq1bl', 'ExternalApply-j3p7wl6dr43t6wnq1bl'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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