Technical Support Analyst
Our client is seeking a Technical Analyst with expertise in Windows or Linux server administration and strong working experience using SCCM, Active Directory, and Group Policy principlesthis is an onsite, short term contract role in Scottsdale, AZ.
If you have proven expertise troubleshooting Windows, iOS, desktop devices along with the ability to quickly grasp technical concepts, apply today! Contract Duration:
2 months Required Skills & Experience This position requires a minimum of 3-5 year's desktop support experience within an enterprise corporate environment This position requires an associate degree in Computer Science, Information Technology or related technical field or equivalent work experience Hands on experience with Windows or Linux server administration is required Proven expertise troubleshooting Windows, iOS, desktop devices is required along with the ability to quickly grasp technical concepts Strong working experience using SCCM, Active Directory, and Group Policy principles Demonstrated ability to communicate across all levels of the organization is necessary; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required This position requires strong interpersonal and customer service skills along with excellent written and verbal communicationskills Ability to work independently and in a team is vital Strong organizational skills and the ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary Ability to multi-task and manage multiple priorities effectively in high-pressure situations is required Maintaining confidentiality, treating others with respect and upholding Company values are key attributes In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential Daily Responsibilities Install maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices Research, diagnose and resolve Tier II problems requiring extensive analysis, application of multiple technical skills in desktop operating systems, applications, hardware, network connectivity Work closely with Product and Project Teams to gain understanding of and provide support for new hardware, software, or peripherals Conduct training and creates documentation for Service Desk and other support teams on new hardware or software being rolled out to the enterprise Install new and updated software onto end-user systems through automated scripting; performs quality check on individual systems Perform vulnerability testing, risk analyses and security assessments Configure and support security tools, including, but not limited to, firewalls, anti-virus software and patch management systems Analyze service and system reports; perform problem isolation Provide on-call support for escalated production issues on a rotating schedule Assist employees, vendors, or other customers by answering questions related to desktop support procedures and services Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals Complete work in a timely and accurate manner while providing exceptional customer service Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements Provisioning user accounts across multiple systems including, but not limited to:
Office 365, Active Directory, etc Technical Support Analyst Recommended Skills Administration Antivirus Softwares Assessments Confidentiality Coordinating Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s31r6hshxb0g9l1vy', 'ExternalApply-j3s31r6hshxb0g9l1vy'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
If you have proven expertise troubleshooting Windows, iOS, desktop devices along with the ability to quickly grasp technical concepts, apply today! Contract Duration:
2 months Required Skills & Experience This position requires a minimum of 3-5 year's desktop support experience within an enterprise corporate environment This position requires an associate degree in Computer Science, Information Technology or related technical field or equivalent work experience Hands on experience with Windows or Linux server administration is required Proven expertise troubleshooting Windows, iOS, desktop devices is required along with the ability to quickly grasp technical concepts Strong working experience using SCCM, Active Directory, and Group Policy principles Demonstrated ability to communicate across all levels of the organization is necessary; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required This position requires strong interpersonal and customer service skills along with excellent written and verbal communicationskills Ability to work independently and in a team is vital Strong organizational skills and the ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary Ability to multi-task and manage multiple priorities effectively in high-pressure situations is required Maintaining confidentiality, treating others with respect and upholding Company values are key attributes In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential Daily Responsibilities Install maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices Research, diagnose and resolve Tier II problems requiring extensive analysis, application of multiple technical skills in desktop operating systems, applications, hardware, network connectivity Work closely with Product and Project Teams to gain understanding of and provide support for new hardware, software, or peripherals Conduct training and creates documentation for Service Desk and other support teams on new hardware or software being rolled out to the enterprise Install new and updated software onto end-user systems through automated scripting; performs quality check on individual systems Perform vulnerability testing, risk analyses and security assessments Configure and support security tools, including, but not limited to, firewalls, anti-virus software and patch management systems Analyze service and system reports; perform problem isolation Provide on-call support for escalated production issues on a rotating schedule Assist employees, vendors, or other customers by answering questions related to desktop support procedures and services Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals Complete work in a timely and accurate manner while providing exceptional customer service Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements Provisioning user accounts across multiple systems including, but not limited to:
Office 365, Active Directory, etc Technical Support Analyst Recommended Skills Administration Antivirus Softwares Assessments Confidentiality Coordinating Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s31r6hshxb0g9l1vy', 'ExternalApply-j3s31r6hshxb0g9l1vy'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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