Pharmacy Technician - Customer Care Specialist
3.
3 Scottsdale, AZ Scottsdale, AZ Full-time Full-time From $21 an hour From $21 an hour 8 days ago 8 days ago 8 days ago Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based our of our Scottsdale, AZ pharmacy.
This is a Full-Time position, Monday to Friday 8:
30-5:
00 AZ time and occasional Saturdays.
Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
A career with us is more than just a job.
It's an opportunity to connect and care for our patients, providers, communities and each other.
We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases.
Compassion is more important than numbers.
We value teamwork, respect, integrity, and passion.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
Starting salary from $21.
00 an hour and up We offer great benefits including:
Medical; Dental; Vision 401k with a match Paid Time Off and Paid Holidays Tuition Reimbursement Company paid benefits - life, and short and long-term disability Customer Care Specialist
Responsibilities:
Manages the customer care escalations email workflow.
Works with the Customer Service Manager to ensure all sales team escalations are addressed daily.
Works all address exception reports given by the VP of pharmacy operations.
Reports to the Customer Care Manager any items that may cause escalations not to be completed.
Has knowledge of CPR
and billing claim responses.
Escalates all issues to the proper pharmacy director, sales team rep or analytics team.
Works with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Performs other tasks as assigned and exhibits attention to detail on all tasks.
Work all projects that are assigned by the customer service manager Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Position Qualifications for Customer Care Specialist:
Education/Learning Experience High School Diploma required; Bachelor's degree preferred Work Experience Required:
1
years of pharmacy operations Desired:
1
years of customer care, outbound / inbound, patient satisfaction, or other equivalent experience Skills/Knowledge Required:
Customer service, problem solving, and excellent communication skills verbal and writing.
Required:
Work independently with little to no guidance Licenses/Certifications Required:
Pharmacy Technician.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Scottsdale, AZ Scottsdale, AZ Full-time Full-time From $21 an hour From $21 an hour 8 days ago 8 days ago 8 days ago Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based our of our Scottsdale, AZ pharmacy.
This is a Full-Time position, Monday to Friday 8:
30-5:
00 AZ time and occasional Saturdays.
Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
A career with us is more than just a job.
It's an opportunity to connect and care for our patients, providers, communities and each other.
We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases.
Compassion is more important than numbers.
We value teamwork, respect, integrity, and passion.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
Starting salary from $21.
00 an hour and up We offer great benefits including:
Medical; Dental; Vision 401k with a match Paid Time Off and Paid Holidays Tuition Reimbursement Company paid benefits - life, and short and long-term disability Customer Care Specialist
Responsibilities:
Manages the customer care escalations email workflow.
Works with the Customer Service Manager to ensure all sales team escalations are addressed daily.
Works all address exception reports given by the VP of pharmacy operations.
Reports to the Customer Care Manager any items that may cause escalations not to be completed.
Has knowledge of CPR
and billing claim responses.
Escalates all issues to the proper pharmacy director, sales team rep or analytics team.
Works with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Performs other tasks as assigned and exhibits attention to detail on all tasks.
Work all projects that are assigned by the customer service manager Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Position Qualifications for Customer Care Specialist:
Education/Learning Experience High School Diploma required; Bachelor's degree preferred Work Experience Required:
1
years of pharmacy operations Desired:
1
years of customer care, outbound / inbound, patient satisfaction, or other equivalent experience Skills/Knowledge Required:
Customer service, problem solving, and excellent communication skills verbal and writing.
Required:
Work independently with little to no guidance Licenses/Certifications Required:
Pharmacy Technician.
Estimated Salary: $20 to $28 per hour based on qualifications.
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