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In Bound Customer Service Reps

Company Name:
Professional Employment Solutions, Inc.
We have 3 positions we need to fill for our client starting March 5th.
This position requires an effective communicator who enjoys people contact and has proven expertise in delivering exceptional client service that builds and restores trust and confidence. This is an in-bound customer service position. Using their keen insight into people and refined "soft skills" this position is able to proficiently handle a high volume of prospective and current client incoming phone calls and walk-ins who need guidance regarding non-traditional investment transactions. The Client Care Specialist helps prospects and clients gain an understanding of the self-directed IRA transaction process by sharing knowledge that coaches them on both the "what's" and the "why's" of the step by step process for their desired investment. This position serves an initial contact for clients educating them on the Company's processes and procedures, directing them to online transaction aids, and then transitioning the prospect or client to the appropriate team member for further follow up. Client Care Specialists must be able to communicate knowledge with confidence, work with a sales mentality, possess a friendly and cooperative personality, be able to quickly learn new software systems, and be focused on client satisfaction and retention.

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