Senior Application Support Consultant
Company Name:
Orion Health
Orion Health a global, independently owned e-Health software company with proven experience in delivering interoperable, connected solutions for healthcare facilities, organizations and regions is hiring a Senior Application Support Consultant for our Scottsdale office.
Essential Functions
Troubleshoot highly technical solutions related to Orion Health software products for projects and customers.
Think creatively and implement solutions effectively when standard functionality has failed.
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
Provide world-class customer focused support to external and internal clients and serve as a first level contact for clients who experience service interruptions or seek technical advice on Orion Health software products. Including After hours support, which includes weeknights, weekends and public holidays.
Serve as the primary point of contact for all faults, technical questions and enhancement requests coming in to the issue tracking system from our clients
Minimum Qualifications
Bachelors degree in Software Engineering, Computer Science, Information Technology or related field
3-5 years of working experience in on-site and remote second level Application Support
Excellent verbal and written communication skills
Strong customer focus and genuine desire to assist
Strong work ethic and desire to get things done
Strong technical skills from both a development and operations perspective
Strong understanding of software production support processes and environments
Knowledge of Databases (Oracle/SQL server)
Knowledge of Networking (http/https, tcp/ip, firewalls, proxies, ftp/sftp, ssh)
Knowledge of Performance Monitoring (java performance analysis, thread dump analysis, heap dump analysis)
Knowledge of Posix
Knowledge of HTML, Internet Protocols, LINUX/UNIX, Windows (all versions), SQL, HL7, XML, RDBMS and JDBC.
Technical Fluency and Common Sense that enables to work through issues in unfamiliar technical areas
Independent decision maker capable of operating within specified boundaries
Ability to think logically and analytically in a problem solving environment
Ability to work both independently and as part of a team
Ability to resolve conflict and negotiate with differing parties
Ability to prioritise and manage time effectively
Ability to learn new skills and be adaptable to change
Thrives in fast-paced work environment
Knowledge of programming langauges is a bonusEstimated Salary: $20 to $28 per hour based on qualifications.
Orion Health
Orion Health a global, independently owned e-Health software company with proven experience in delivering interoperable, connected solutions for healthcare facilities, organizations and regions is hiring a Senior Application Support Consultant for our Scottsdale office.
Essential Functions
Troubleshoot highly technical solutions related to Orion Health software products for projects and customers.
Think creatively and implement solutions effectively when standard functionality has failed.
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
Provide world-class customer focused support to external and internal clients and serve as a first level contact for clients who experience service interruptions or seek technical advice on Orion Health software products. Including After hours support, which includes weeknights, weekends and public holidays.
Serve as the primary point of contact for all faults, technical questions and enhancement requests coming in to the issue tracking system from our clients
Minimum Qualifications
Bachelors degree in Software Engineering, Computer Science, Information Technology or related field
3-5 years of working experience in on-site and remote second level Application Support
Excellent verbal and written communication skills
Strong customer focus and genuine desire to assist
Strong work ethic and desire to get things done
Strong technical skills from both a development and operations perspective
Strong understanding of software production support processes and environments
Knowledge of Databases (Oracle/SQL server)
Knowledge of Networking (http/https, tcp/ip, firewalls, proxies, ftp/sftp, ssh)
Knowledge of Performance Monitoring (java performance analysis, thread dump analysis, heap dump analysis)
Knowledge of Posix
Knowledge of HTML, Internet Protocols, LINUX/UNIX, Windows (all versions), SQL, HL7, XML, RDBMS and JDBC.
Technical Fluency and Common Sense that enables to work through issues in unfamiliar technical areas
Independent decision maker capable of operating within specified boundaries
Ability to think logically and analytically in a problem solving environment
Ability to work both independently and as part of a team
Ability to resolve conflict and negotiate with differing parties
Ability to prioritise and manage time effectively
Ability to learn new skills and be adaptable to change
Thrives in fast-paced work environment
Knowledge of programming langauges is a bonusEstimated Salary: $20 to $28 per hour based on qualifications.
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