Service Desk Technician at MATRIX Resources Scottsdale, AZ 85254
Contract Opportunity with a FULL suite of benefits!Position:
Service Desk Technician Location:
Scottsdale, AZSalary:
$50,000
bonusCompany BackgroundOur client is a diversified, global portfolio of niche brands and businesses that manufactures highly engineered products and solutions for our customers.
They are committed to generating superior shareholder returns by combining a unique management style of decentralization, entrepreneurial spirit, active mergers and acquisitions, and a balanced approach to capital deployment, all with a culture of continuous improvement as embodied in the company culture.
Markets include commercial roofing, specialty polyurethane, aerospace, medical, defense, transportation, industrial, protective coating, auto refinishing, agriculture, mining, and construction.
Position
Summary:
The Global Service Desk Technician will troubleshoot, diagnose and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and products.
Working in a team environment, the Service Desk Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes.
Incidents and requests will be tracked in the Service-now ticketing tool.
Service desk hours are 8-5.
A positive Customer Service oriented attitude is required.
Here's how you'll spend your time:
Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)Escalate complex events to appropriate individuals, as necessaryManage user and device event tracking through global ticketing systemProvide technical and troubleshooting assistance related to MS Windows/Office, MACs and other desktop applicationsSource computer hardware, mobile devices and other technology tools and products and coordinate approval and paymentReceive, configure and deploy computer hardware, software, mobile devices and other technology tools and productsEnroll and administer mobile devicesMaintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printersManage user/computer/group objects within Active Directory (e.
g.
, password resets, adds/moves/changes, folder/share permissions)Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impactAssist division/corporate IT teams in becoming and remaining compliant with the company's IT security policies and minimum standardsPerform and document quarterly self-assessments and monitoring activities Provide periodic assistance to internal and external auditorsParticipate in the creation and maintenance of enterprise operations documents (i.
e.
, policies, standards, procedures and guidelines)Ensure risks associated with changes to critical assets are considered and adequately mitigated prior to implementation (i.
e.
, change control)Liaise with third-parties as it relates to any of the abovePerform or assist with other activities for which an IT Support Specialist might reasonably be expected to participateOther duties, as requestedOccasional travel (up to 10%)Intrigued? Then, we would like to meet you if you have:
Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferredOne to three years of relevant experienceSelf-starter who takes initiative and requires minimal supervisionStrong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environmentCustomer focused with the ability to communicate to, and develop relationships with, all levels of the organizationExcellent written and oral communication skillsAbility to multi taskTeam mentality and the ability to work effectively with diverse stakeholdersAttention to detailAbility to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and prioritiesGeneral understanding of how financial systems support business goals and objective.
ServiceNow experience and ITIL Foundations Certification a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
Service Desk Technician Location:
Scottsdale, AZSalary:
$50,000
bonusCompany BackgroundOur client is a diversified, global portfolio of niche brands and businesses that manufactures highly engineered products and solutions for our customers.
They are committed to generating superior shareholder returns by combining a unique management style of decentralization, entrepreneurial spirit, active mergers and acquisitions, and a balanced approach to capital deployment, all with a culture of continuous improvement as embodied in the company culture.
Markets include commercial roofing, specialty polyurethane, aerospace, medical, defense, transportation, industrial, protective coating, auto refinishing, agriculture, mining, and construction.
Position
Summary:
The Global Service Desk Technician will troubleshoot, diagnose and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and products.
Working in a team environment, the Service Desk Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes.
Incidents and requests will be tracked in the Service-now ticketing tool.
Service desk hours are 8-5.
A positive Customer Service oriented attitude is required.
Here's how you'll spend your time:
Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)Escalate complex events to appropriate individuals, as necessaryManage user and device event tracking through global ticketing systemProvide technical and troubleshooting assistance related to MS Windows/Office, MACs and other desktop applicationsSource computer hardware, mobile devices and other technology tools and products and coordinate approval and paymentReceive, configure and deploy computer hardware, software, mobile devices and other technology tools and productsEnroll and administer mobile devicesMaintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printersManage user/computer/group objects within Active Directory (e.
g.
, password resets, adds/moves/changes, folder/share permissions)Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impactAssist division/corporate IT teams in becoming and remaining compliant with the company's IT security policies and minimum standardsPerform and document quarterly self-assessments and monitoring activities Provide periodic assistance to internal and external auditorsParticipate in the creation and maintenance of enterprise operations documents (i.
e.
, policies, standards, procedures and guidelines)Ensure risks associated with changes to critical assets are considered and adequately mitigated prior to implementation (i.
e.
, change control)Liaise with third-parties as it relates to any of the abovePerform or assist with other activities for which an IT Support Specialist might reasonably be expected to participateOther duties, as requestedOccasional travel (up to 10%)Intrigued? Then, we would like to meet you if you have:
Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferredOne to three years of relevant experienceSelf-starter who takes initiative and requires minimal supervisionStrong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environmentCustomer focused with the ability to communicate to, and develop relationships with, all levels of the organizationExcellent written and oral communication skillsAbility to multi taskTeam mentality and the ability to work effectively with diverse stakeholdersAttention to detailAbility to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and prioritiesGeneral understanding of how financial systems support business goals and objective.
ServiceNow experience and ITIL Foundations Certification a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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